If you or your partner don't recognize a transaction in your Joint Account, we recommend temporarily blocking your card:
- Use the Zeta mobile app to login
- Scroll down on the overview and select the card involved with the transaction
- Use the options there to suspend and/or replace the card.
We would also suggest you go to Messages in-app and send your Zeta Concierge a note including information about which transaction you don't recognize.
How do I cancel a transaction that I made?
Contacting the merchant directly is the fastest way to make sure that your funds are refunded to you. If you have already contacted the merchant, allow 7-10 business days for the credit to post to your Zeta Account.
If this time period has passed, or you have already contacted the merchant and have not been able to resolve the issue with them, contact your Zeta Concierge. They will provide assistance with the dispute process, and Zeta can file a dispute on your behalf.
What happens to my dispute money if my Zeta Account is closed?
If you are in the process of disputing transactions on your Zeta Joint Account and are approved for provisional credits or are given final credits for your claim: - You will receive an additional check for the amount credited to your Zeta Joint Account. - Alternatively, you will receive a single check if the credits are provided before the first check is issued.