What to Expect When You’re Expecting… a New Zeta Joint Cards Account

Drumroll please… Zeta Joint Cards just got better!

We’ve upgraded Zeta Joint Cards to deliver a new-and-improved banking experience!

TL;DR: This new experience is chock full of fresh features like virtual cards, instant transaction notifications, more transaction details, in-app card controls, and more!

Wondering how to get your hands on your new Zeta Joint Account?

If you’re an existing Zeta member and have opted into the upgrade…

You should have received an email from us about your new account. This means your brand-spanking new cards are on the way! You should also see a banner in your Zeta app that encourages you to migrate to your new account. Once you receive your cards in the mail, click the banner and follow the directions to fully set up your new account! We’ve taken on a lot of the legwork of moving your account over, and we’ll remind you about anything that needs your involvement. Please contact your Zeta Concierge in-app or reach out at support@askzeta.com with questions, concerns, or comments. You can also dive into our Upgrade FAQs here.

If you’re an existing Zeta member and have not opted into the upgrade…what are you waiting for?

You and your partner must opt into the upgrade in order to continue using Zeta Joint Cards past October 31, 2021. By doing so, you will continue to have access to all of the Zeta features you have come to know and love, plus a whole lot more (all still with no monthly fee). Please contact your Zeta Concierge in-app or reach out at support@askzeta.com for support in this process! For additional info, feel free to dive into our Upgrade FAQs here to read about commonly asked questions.

If both you and your partner do not opt into the upgrade, your joint bank account will close on October 31.

So, what can you expect with your new Zeta Joint Cards account?

Virtual cards

All users will receive virtual cards with their account for greater convenience, greater privacy, and instant spending.

Instant transaction notifications

Get notified right after you swipe your card (or after your partner swipes their card). When money enters or exits your account through a deposit, withdrawal, you’ll be notified instantly. We’ll keep you up to date on all your financial transactions.

Transaction details

Transactions are getting a lot more powerful. You’ll be able to tag pending transactions to keep your budget up to date.

Limited Edition cards

You know we couldn’t let this upgrade happen without doing it up! Upgraded Zeta accounts will get new physical and virtual cards in our cool, iceberg green!

In-app card management

Lost your debit card? Don’t worry, now you can open the app and temporarily freeze it. Rest assured that all transactions made on that card will be declined. If you find your card, you can turn it back on. If you need a new card, you can request one directly in-app.

Find all the ATMs in your network on a map

Great news, your new account comes with free access¹ to even more ATMs with the Allpoint network, which includes 55,000+ ATMs. Use Allpoint’s ATM map in-app to find the ATMs closest to you.

Send your Zeta Concierge screenshots and images in-app

We’ve added the ability to share images with your Zeta Concierge. Now you can send screenshots and communicate more easily with our lovely customer experience team. Or send them silly memes.

Footnotes

¹Free access to Allpoint ATMs after November 3, 2021. Out-of-Network ATM cash withdrawal fees apply. Third-party and cash deposit fees may apply.